As economic pressures and competition continue to increase, many organisations are instituting continuous improvement programs to enhance the quality of their products and services, increase productivity, and reduce costs. These organisations employ proven leadership and management techniques to... ver +
exceed their customers’ expectations consistently, improve organisational processes, and create positive and dynamic working environments.
Whether they call the programme total quality management, total process improvement, quality improvement process, or something else, world-class organisations agree that continuous improvement is the key to long-term competitiveness and survival. Project managers must incorporate quality principles to bring projects in line with corporate quality improvement goals. This course shows you how quality management concepts integrate with project management practices to create a system for implementing quality methods in a project plan.
