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Imparte
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ESI International
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Se imparte On line
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El curso se imparte en Inglés
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Tipo de curso
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On line
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Objetivos:
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Select from common models of quality management
Apply the five common principles of quality leadership in your project
Use continuous process improvement tools with confidence
Implement quality concepts at the process and project levels
Calculate the cost of non-conformance in your project
Develop a project quality plan that works with your project goals and structures
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Comentario:
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As economic pressures and competition continue to increase, many organisations are instituting continuous improvement programs to enhance the quality of their products and services, increase productivity, and reduce costs. These organisations employ proven leadership and management techniques to exceed their customers’ expectations consistently, improve organisational processes, and create positive and dynamic working environments.
Whether they call the programme total quality management, total process improvement, quality improvement process, or something else, world-class organisations agree that continuous improvement is the key to long-term competitiveness and survival. Project managers must incorporate quality principles to bring projects in line with corporate quality improvement goals. This course shows you how quality management concepts integrate with project management practices to create a system for implementing quality methods in a project plan.
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Programa:
Delivering Quality Has Become an Imperative
The changing global outlook
Lessons from U.S. industry
Root causes
Projected trends
Proven benefits
Commitment to World-Class Management
Commitment to world-class quality
Quality vs. cost
Leadership
Customer focus
Measuring customers’ expectations
Measuring service quality
Process orientation
Continuous improvement
Teamwork
Best practices
Cost of quality
Customer Focus
Identification of customers
Customer requirements
Characteristics of product quality
Characteristics of service quality
Process Orientation
Customer/supplier model
Process management
Best practices
Continuous Process Improvement: Concepts, Tools, and Variation
Idea generation and organisation
Brainstorming
Affinity diagrams and decision trees
Assessment
Using benchmarks
Cost of quality
Problem solving
Plan-do-check-act cycle
Process improvement model
Seven basic tools
Variation
Common and special causes
Statistical process control
Design development
Quality function deployment
Design of experiments
ISO 9000
Quality Team Concepts
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ESI International
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Fundada en 1981, Esi Internacional, es una compañía innovadora con una filosofía muy concreta: alta calidad en soluciones de gestión de proyectos, que ayude a sus clientes a alcanzar y conseguir sus objetivos de negocio.
Desde julio de 2005, ESI forma parte de Informa , el mayor especialista a nivel mundial en el desarrollo de contenidos para las comunidades científicas, académicas y profesionales.
Informa nació en 2004 tras la alianza de Taylor & Francis, una compañía internacional especializada en la edición de todo tipo de publicaciones técnicas, científicas y profesionales ...
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